Terms of Service

Version 1.0, as of 16 August 2026

This is a courtesy translation of the German Allgemeine Geschäftsbedingungen. In case of any difference, the German version is the legally binding one.

§ 1 Provider and scope

These terms govern the use of the Pando service provided by Pyfio UG (haftungsbeschränkt), Haferweg 30 b, 29614 Soltau, Germany ("we"). By registering, you accept these terms. Deviating terms of the user do not apply.

§ 2 The service

Pando is an online outline editor: a tree of entries that you, and AI agents you authorize, can read and edit. The service is under active development. Features, interfaces and APIs may change, including without prior notice where that is reasonable for you; the core of the service, storing and exporting your content, is preserved throughout.

§ 3 Free and paid services

The basic version is free of charge. Paid plans, their prices and what they include are shown at the time of booking. Price changes for running billing periods are excluded; for future periods they are announced at least four weeks in advance, and you can cancel until they take effect.

All stated prices are final prices. Under § 19 of the German VAT Act (UStG), no VAT is charged and none is shown on invoices. Should this regime end, it applies only to billing periods that begin after the announcement under the paragraph above.

§ 4 Account and user obligations

• You keep your credentials confidential and report misuse to us without delay.
• You do not use the service for unlawful content or actions, and not to impair the service itself (for example circumventing access controls, or automated overload).
• You are responsible for content you store or share.
• Use of the service requires a minimum age of 16 years.

§ 5 Your content, our processing

Your content remains yours. You grant us the simple, revocable rights that are technically necessary to provide the service: storing, copying for backup purposes, transmitting, displaying, searching, and the analysis of usage and content metadata to improve and steer the service within the scope of the privacy policy. Your content is passed to third parties only on your instruction (sharing, export, connected agents).

§ 6 Availability

We do not owe any particular availability. Maintenance, updates and faults can interrupt the service. For free use there is no claim to restoration of particular states; the app provides export features with which you can back up your content yourself at any time.

§ 7 Changes to and discontinuation of the service

We may develop the service further, limit it, or discontinue it entirely. We may end free use at any time; we endeavour to announce this in advance and keep the export of your content available for 30 days from the announcement. We end paid plans with 14 days' notice to the end of the prepaid period; periods already paid but not delivered are refunded pro rata. Statutory rights regarding defects remain unaffected.

§ 8 Liability

We are liable without limit for intent and gross negligence, as well as for damage arising from injury to life, body or health, and under the German Product Liability Act. In cases of simple negligence we are liable only for the breach of essential contractual duties (duties whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely), limited to the foreseeable damage typical for this kind of contract. For free services we are additionally liable only for intent and gross negligence. Any further liability is excluded. Where our liability for data loss is not excluded, it is limited to the restoration effort that would have arisen with regular, reasonable backups of your own (export).

§ 9 Term and termination

The usage contract runs for an indefinite period. You can end it at any time by deleting your account. We can terminate it with 14 days' notice, and for good cause (for example a breach of § 4) without notice. After the contract ends we delete your content within the scope of the privacy policy.

§ 10 Changes to these terms

We may amend these terms with effect for the future. We announce changes in the app; material changes require your consent before you continue to use the service. If you do not consent, either side may end the contract.

§ 11 Final provisions

German law applies. If the user is a consumer, the mandatory provisions of the state of their habitual residence remain unaffected. For merchants, the place of jurisdiction is the company's seat. Should individual provisions be invalid, the remainder stays in force.